Call Center Solution

Cloud Call Center & Dialer Software for Business

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Communicate. Acquire. Serve

Call Center Software helps automate Business process by connecting customers with the executives/Agents. Customers can be on Voice calls, Chatbot client, social media or any other channels. Customers interactions can by automated using IVRS, or by using Chatbots, to handle the high volume traffic before transferring the Customers’ calls to Executives. Contact center provides integration of Agent Pop with CRM or LMS. Agent Dashboard and Supervisor features help to track and monitor live interactions. Call Center Platform connect Customers in real time using powerful, scalable Inbound voice call platform and robust Call Center Dialer application. 

 

Never Loose a lead , or a Ticket. Engage Customers by integrating multiple channels – Voice, SMS , IVRS, WhatsApp. Call Center Software manages complete life cycle of a Customer – Communicate, acquire and Serve. Call Center product is suitable for all enterprises across all verticals- HR, supply channel, Marketing, Sales, Ed-Tech, Insurance , facility management, technology, finance and accounts, and any other automation. 


Our team helps in complete setup using Call Management Software, already integrated in Call Center. Setup involves- implementation of business flows, Customers channels integrations, Agents accounts, Lead management configuration. Inbound Call Center and Outbound Call center both can be setup using Call Management Software. Dialer Software  can be configured in multiple modes – Auto Dialer, Predictive Dialer, Bulk Dialer, Manual Dialer.  

 

Let us connect with your team and make your Business communications with Customers fully automated. What your business will get is – Improved Customer satisfaction, improved Agent performance, improved lead conversion and faster ticket closure.

 

Call Center Software helps automate Business process by connecting customers with the executives. Customers can be on Voice calls, Chatbot client, social media or any other channels. Customers interactions can by automated using IVRS, or by using Chatbots, to handle the high volume traffic before transferring the Customers’ calls to Executives. Contact center provides integration of Agent Pop with CRM or LMS and many Supervisor features to track and monitor live interactions.

Key features of Call Center Software

  •  Integrate Agent Pop-up with LMS
  •  Agents call control features (Accept /Reject Calls)
  •  Online Document/Script support for Agents
  •  Supervisor features – Barge /Coach Agent
  •  Agent Daily Performance report
  •  System performance reports
  •  On-Premise and On-Cloud Setup Options
  •  Voice Logging of Calls for Agents
  •  Call distribution based on Agents Availability/Performance
  •  Alerts integrations – Email and SMS

Integrate Agent Pop-up

  • Agent POP-UP Screen
  • Real Time Lead Capture
  • Agent Dashboard

Agent Call Control

  • Accept/Reject Calls
  • Manage leads
  • Monitor Performance

Online Document

  • Real Time Report
  • Supervisor control
  • Call Tracking

Supervisor Features

  • Barge/Coach/Monitor
  • Block & Unblock
  • Voice Log Monitoring

Agent Daily Report

  • Daily Lead Tracker
  • Overall Lead Tracker
  • Supervisor Requests

On-Premise & On​ Cloud

  • On Premise Setup
  • On Cloud Setup
  • Hybrid Setup

Voice Logging

  • Real Time Logging
  • Voice Archive
  • Quality Monitoring

Call Distribution

  • Most Idle Agent
  • Most Number & Calls
  • Round Robin

Alerts Integrations​

  •    Email
  •    SMS
  •    LMS

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