Call Center Software helps automate Business process by connecting customers with the executives/Agents. Customers can be on Voice calls, Chatbot client, social media or any other channels. Customers interactions can by automated using IVRS, or by using Chatbots, to handle the high volume traffic before transferring the Customers’ calls to Executives. Contact center provides integration of Agent Pop with CRM or LMS. Agent Dashboard and Supervisor features help to track and monitor live interactions. Call Center Platform connect Customers in real time using powerful, scalable Inbound voice call platform and robust Call Center Dialer application.
Never Loose a lead , or a Ticket. Engage Customers by integrating multiple channels – Voice, SMS , IVRS, WhatsApp. Call Center Software manages complete life cycle of a Customer – Communicate, acquire and Serve. Call Center product is suitable for all enterprises across all verticals- HR, supply channel, Marketing, Sales, Ed-Tech, Insurance , facility management, technology, finance and accounts, and any other automation.
Our team helps in complete setup using Call Management Software, already integrated in Call Center. Setup involves- implementation of business flows, Customers channels integrations, Agents accounts, Lead management configuration. Inbound Call Center and Outbound Call center both can be setup using Call Management Software. Dialer Software can be configured in multiple modes – Auto Dialer, Predictive Dialer, Bulk Dialer, Manual Dialer.
Let us connect with your team and make your Business communications with Customers fully automated. What your business will get is – Improved Customer satisfaction, improved Agent performance, improved lead conversion and faster ticket closure.
Call Center Software helps automate Business process by connecting customers with the executives. Customers can be on Voice calls, Chatbot client, social media or any other channels. Customers interactions can by automated using IVRS, or by using Chatbots, to handle the high volume traffic before transferring the Customers’ calls to Executives. Contact center provides integration of Agent Pop with CRM or LMS and many Supervisor features to track and monitor live interactions.
Key features of Call Center
Software
Integrate Agent Pop-up with LMS
Agents call control features (Accept /Reject Calls)
Online Document/Script support for Agents
Supervisor features – Barge /Coach Agent
Agent Daily Performance report
System performance reports
On-Premise and On-Cloud Setup Options
Voice Logging of Calls for Agents
Call distribution based on Agents Availability/Performance