IVR /Dialer

Digalaya provides hosted cloud telephony solutions to Enterprises. Based on business process or any new requirement IVR can be customized and automated to handle incoming and  outgoing calls. Many other features can also be integrated such as  – call recording, call transfer, CRM integration, API integration, SMS Alerts , Email alerts .

features

Choose multiple modules to customize IVR Service

Customized Flow

Build your own customized IVR requirment

Call Recording

Integrate call recording features to your system

Call transfer

Transfer calls to agents/executives based on specific rules

CRM Integration

Use APIs to send data and call details to CRM

SMS and Email Alerts

SMS and Emails Alerts based on rules- call not picked , call escalation, missed call etc.

Reporting

Reporting – Track all calls and manage leads

Digialaya is a highly scalable, hosted, unified messaging platform for Enterprises. It’s single login & multiple service model allows Enterprises to avail various SMS, Voice & Email based services. 

CONTACT US

Digialaya Solutions Pvt. Ltd.

Address: 
427 B, Vashisht Complex, Sikanderpur Market, Near Metro Pillar No. 51, MG Road Gurgaon, Haryana – 122001

Phone: +91-7533005191 

Email: contact@digialaya.com

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