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Contact Center helps automate Business process by connecting customers with the executives. Customers can be on Voice calls, Chatbot client, social media or any other channels. Customers interactions can by automated using IVRS, or by using Chatbots, to handle the high volume traffic before transferring the Customers’ calls to Executives. Contact center provides integration of Agent Pop with CRM or LMS and many Supervisor features to track and monitor live interactions.

Key features of CONTACT CENTER

  • Integrate Agent Pop-up with LMS
  • Agents call control features (Accept /Reject Calls)
  • Online Document/Script support for Agents
  • Supervisor features – Barge /Coach Agent
  • Agent Daily Performance report
  • System performance reports
  • On-Premise and On-Cloud Setup Options
  • Voice Logging of Calls for Agents
  • Call distribution based on Agents Availability/Performance
  • Alerts integrations – Email and SMS

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